Refund/ Exchange
RETURNS/ EXCHANGES POLICY
POLICY
NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!
NO CHANGES
No changes will be made once an order has been placed.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
Faulty/ Defective Items
Items purchase from Keith & Kennedy that are found to be faulty/ defective are eligible for even exchange within 3 business days delivery receipt. RETURN ITEMS MUST be POSTMARKED no later than 3 days from date of delivery to be eligible for even exchange.
Customers are responsible for RETURN shipping label. Upon receiving the faulty item in the original condition, unworn, tags attached and packaging. The customer will be sent the same item for even exchange. If you purchased a item during a sale event, you may be subject to cost difference.
Holiday/ Sales Events
Items purchased during holiday’s/ or sales events are NOT eligible for store credit, exchange or return.
RETURNS
Items purchase from Keith & Kennedy are eligible for store credit within 5 business days delivery receipt. RETURN ITEMS MUST be POSTMARKED no later than 5 days from date of delivery to be eligible for store credit or even exchange.
Customers are responsible for RETURN shipping label unless the order was filled in error. Items returned or exchanged are subject to a 25% RESTOCKING FEE.
All items must be received back in its original form. Items must be returned in new and unworn condition, with all original packaging, and tags. Items cannot be worn, altered, damaged, free of any stains, odors, pet hairs, or noticeable smells including deodorant and perfume.
All items returned that do not follow these conditions will be returned to customer at the completion of a reshipment fee.
Once this fee is completed, the denied returned item will be shipped back to the customer.
A small number of discounted items may be marked SALE in which case they are NOT eligible for store credit, exchange or return.
Please include your Purchase Form that was shipped with your order.
Upon receiving a return, an E-Gift Card will be sent to the email on file. STORE CREDIT CAN BE USED IMMEDIATELY and will expire within six months.
Returns for Store Credit can be sent to:
Keith & Kennedy LLC
41 Watchung Plaza
Montclair, NJ 07042